How do I sign up for a RGB Easyweb account?
You can get started with your own RGB Easyweb website within minutes by filling in the simple Sign Up form.
- Please select your login carefully - it will be part of your website URL and cannot be changed at a later stage.
- Provide a valid email address as we will ask you to activate your account by clicking a link sent to that address.
- You can select any design to start with - you will always be able to switch to another design later.
Do I need to activate my account after I sign up?
After signing up you will be able to log into the Admin View of your new site to edit and publish your content. However, your account will not be activated until you click the link in the activation email you should have received immediately after the registration. In case you have not received it, log in your Admin view and click on the label next to the Control Panel icon and you will be sent a new activation email.
I have misspelled my email address during sign-up and didn't receive the activation email.
You can request an activation email at any time by logging in your Admin View and clicking on the label next to the Control Panel icon. Please fill in a valid email address in the pop-up that will open. Make sure to update the email address associated with your account in My Account section with a valid address as well.
How can visitors access my website?
Your RGB Easyweb website can be viewed by visitors at http://RGB Easyweb.com/yourlogin where <yourlogin> is the login name with which you have registered your account. If you are using a paid package, you can also have your RGB Easyweb website available under your own registered domain.
How do I log in my site?
There is an Edit link in the footer of each page of your website. Just click it and enter your login and password to enter in Admin View. You can login to the Admin View of your website from the login section on RGB Easyweb's home page as well.
How can I change my login name?
RGB Easyweb has no interface for changing the login once an account is created, so you should carefully choose your login name before signing up. If, however, the change is important for you, please contact us with the specific reason for your request.
How can I change the email address of my RGB Easyweb account?
It is recommended to always keep a current email address in the details of your RGB Easyweb account. This email address will be used for sending you important notifications regarding the status of your account - password recovery, nonattendance, exceeded storage, etc. To change the email address for your account please follow these steps:
- Roll over the Control Panel icon located in the top right corner of the Admin View of you website
- Select "My Account" option.
- Fill in the new email address in the "Email" field and confirm the change by pressing "Update".
- A confirmation email will be sent to the new email address. Click the link inside to confirm the change.
See also:
Personal Info tutorial
I have forgotten my password. How can I recover it?
- Go to RGB Easyweb's home page or click the Edit link at the bottom of your pages and select "Forgot your password?" option.
- You can fill in either your login name or the email listed for your RGB Easyweb account.
- Then you will receive an email containing a link to create a new password.
- Click the link and enter a new password for your account.
The change will take effect immediately after submitting the new password and you can already use it to login to your RGB Easyweb account.
Will my RGB Easyweb account expire if I don't use it for a long time?
Any free trial RGB Easyweb account which is not used in Admin View for more than 1 month will be considered abandoned and eventually deleted to clear space for new accounts. If your account is not attended for more than 1 month, our system will send you a notification and eventually delete your site if not reactivated. Inactivity for more than 1 month will also make any promotional free upgrades applied to your account expire.
Accounts on paid subscriptions are not subject to such attendance requirements. They will remain active even if not used in Admin View for a long period.
I can't login to RGB Easyweb although I submit the correct login and password.
The problem is most probably due to a browser cookies issue. Please close all browser windows, then open the browser anew and try to login again. Contact RGB Easyweb Support if the issue persists.
I can no longer access RGB Easyweb from my computer. When I try from other computers the site opens all right.
The RGB Easyweb system has intrusion detection and anti-virus protection which will block IP addresses attempting to upload or download .exe/.dll/.bat/.sys files. If you can no longer access RGB Easyweb, most probably you have tried to upload or view a file from one of the above types. The IP address block expiration is 2 days. Please, contact RGB Easyweb Support for further assistance if you have lost access to the site without attempting to upload or download any of the above file types.
I keep getting logged-out when editing my site.
Please make sure that session cookies for RGB Easyweb.com are enabled in your browser settings. For Internet Explorer, follow these steps:
1. Select "Tools" > "Internet Options"
2. In the "Privacy" tab click "Advanced"
3. Select "Override automatic cookies handling" and set the options for Accepting First and Third Party cookies to Prompt
4. Select the option "Always allow session cookies"
5. Press "OK"
For Firefox, please follow these steps:
1. Select "Tools" > "Options"
2. In the "Privacy" tab open the "Cookies" properties
3. Select the option "Allow sites to set cookies" and set exceptions as necessary.
4. Press "OK"
If you are using Internet Explorer and experience the problem even after cookies are enabled, please also check the following options in your browser settings and clear all stored Temporary Internet files and Cookies.
1. Select "Tools" option at the top of your browser window. Choose "Internet Options".
2. In the "General" tab - press the "Settings" button in the "Temporary Internet Files" section.
3. Make sure that "Check for newer versions of stored pages" is set to "Automatically". Click "OK".
4. Click "Delete files" button in the "Temporary Internet Files" section.
5. In the pop-up that opens, check "Delete offline content". Click "OK".
6. Press the "Delete cookies" button. Click "OK"
7. Click "OK" on the "Internet Options" pop-up
8. Close all browsers.
9. Open a new browser and try to login and work with the site again.
Contact us if the above steps do not solve the problem.
How do I terminate a RGB Easyweb account?
You can delete your site immediately from the Admin View. Roll over the Control Panel icon and choose My Account. In the My Account pop-up click on the "Delete Account" link. You will receive an email with instructions on how to finalize the deletion of your account.
If you are on a paid plan, you can cancel its billing by rolling over the Control Panel icon and choosing My Account > Cancel Billing. To switch to another plan, click on the "Change Plan" link in the My Account pop-up window and make a new subscription for the desired package. Your old plan as well as all subsequent billing for it will be immediately terminated.
I can't log in my account from the Edit icon at the bottom of each page - no login popup appears.
If you can successfully login from RGB Easyweb's main page but then the element icons don't open any editing options on click, the problem could be due to a pop-up blocking software installed on your machine. Please, check if you have Google accelerator or some other pop-up blocker installed on your computer and allow pop-ups for RGB Easyweb.com in its settings.
Please also check if pop-ups for RGB Easyweb.com are allowed in your browser settings too. For Firefox, please follow these steps:
1. Go to "Tools" and select "Options"
2. In the "Web features" tabs check in the "Allow Pop up Windows" box
3. Press on the "Allowed Sites" and add RGB Easyweb.com to the list
If using Internet Explorer, please refer to the steps below:
1. Select "Tools" > "Internet Options"
2. In the "Privacy" tab, go to "Pop-up Blocker Settings"
3. If the "Block Pop-ups" option is checked, click on settings and add RGB Easyweb.com to the list of "Allowed sites"
